Software Support Analyst

Clearwater, Florida, United States | Full-time

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Immediate opening for a smart, ambitious, teammate w/ a focus in computer science, engineering, information technology, or math looking for a good work environment at Vericle - a fast paced, innovative cloud-based sottware company with a focus on client relationships.   

If you are motivated by having a role that

  1. has a purpose - you improve healthcare and you help practice owners reach their goals
  2. promotes mastery - you learn and master your skills
  3. offers autonomy - you develop your own ideas on your own time

then Vericle may be the company for you. 

You must love user support, diagnostic problem-solving, and technology innovation. You must be self-driven and have a capacity to learn quickly without a lot of supervision. You will be responsible for responding to user support requests and user requirement analysis for a state of the art software application.

RESPONSIBILITIES

Day-to-day work involves responding to time-sensitive end-user and internal user requests (tickets), including:

  • system issues (outages, exceptions, failures) 
  • software bugs (sql queries, logic bugs, optimization issues) 
  • data problems 
  • systems administration (configuration, backup management, monitoring) 

SKILLS

  • SQL/General Database Knowledge
  • Object oriented Programming
  • Scripting (Shell, Ruby)
  • Linux 

EDUCATION

  • College education or equivalent - graduates of computer science, mathematics, physics, or engineering
  • Recent college graduates welcome